Get started with Advanced Order Editing

Let customers fix their own orders after checkout, within rules you set. Four steps to go live.

Advanced Order Editing lets customers correct their own orders after checkout. They can change the shipping address or switch a product to another size or color. You decide which orders can be edited, what can change and for how long.

The Home page has a setup guide with the same four steps.

Step 1: Create a rule that allows edits

Customers cannot edit any order until a rule allows it. Go to Rules, click Create rule and choose From template. Allow edits for 30 minutes and hold fulfillment is a good starting point. See Rules.

Step 2: Add the edit button to your store

Add the Thank you page block in the checkout and accounts editor. The Edit order action on the order page in customer accounts appears automatically. See Add the edit button to your store.

Step 3: Choose a plan

Start the 14-day free trial on Plans. See Billing.

Step 4: Edit a test order

Place a test order, open it from the customer account, click Edit order and change the address or a size. The edit shows up on Edits.

What customers can change

Change	Limits
Shipping address	Within the same country.
Product options, such as size or color	Another variant of the same product at the same price.

Edits that would change the order total are blocked.

Settings

Setting	Effect
Let customers edit orders	Turn off to hide Edit order on every order. Your rules are kept.
Email me when an order is edited	Sends an email to the address in Send to each time a customer edits an order.
Text customers see	Changes the wording of the edit page in each of your store's languages.

Need help?

Open a ticket at support.lisive.com. We reply within 8 hours.