Customize delivery options: hide, rename and reorder

Delivery options changes the shipping options customers already see at checkout: rates from your Shopify shipping settings, from other apps, and from Rulify. Each rule does one of three things:

• Hide removes an option from checkout.
• Rename shows a different title. The price and delivery method stay the same.
• Reorder moves an option to the top or bottom of the list.

Delivery options never create a rate or change a price. It works on every Shopify plan and every Rulify plan.

Before you start

• Turn on Delivery options. Choose Customize delivery options on the first screen, or click Turn on next to it on Home.
• Write down the exact option names. Go to Settings > Shipping and delivery in your Shopify admin and note each option's name as checkout shows it. For a Rulify rate, use its Rate name at checkout.

Create a rule

1. In Rulify, go to Delivery options and click Create rule.
2. Choose a template or Start from scratch. Templates: Hide Express for heavy carts, Rename an option for one country and Pin Local pickup to the top.
3. Enter a Rule name. Only you see it.
4. Under What it changes, choose Hide, Rename or Reorder.
5. Under Match option by, choose Exact name and enter the Original option name.
6. Add the setting for your action: New title for Rename, or Top or Bottom for Reorder.
7. Under When it applies, add conditions, or leave them empty to apply the rule to every cart.
8. Make sure the rule is active and click Save.

The Checkout preview shows the options before and after the rule. Changes reach checkout within about 30 seconds.

How option names are matched

Rulify compares the Original option name with the full title of each option.

• Capital letters and extra spaces are ignored. standard shipping matches Standard Shipping.
• The whole title must match. Express does not match International Express.
• Use the name the option has in your shipping settings, never a title set by a Rename rule.

Why the original name matters

All rules read the options as Shopify sends them, before any rule changes them. A title set by Rename appears only on the customer's screen. A Hide or Reorder rule that looks for the new title finds nothing.

Example: show "Standard Shipping" as "Free Delivery" at the top of the list. You need two rules, and both use the original name:

A Reorder rule with Free Delivery as the original name does nothing.

Hide

The option disappears for every cart that matches the conditions.

Example: hide Express for carts of 20 kg or more.

• Action: Hide
• Original option name: Express
• Condition: Cart weight at least 20 kg

Match option by: All options (no shipping) hides every option. Customers cannot complete checkout while that rule matches, so use it only to stop shipping on purpose, for example to a destination you do not serve.

Rename

Shopify may show the carrier or app name in front of a renamed title. This is added by Shopify and cannot be removed.

Reorder

Keep one option per position. When several rules move options to the top, the final order is not guaranteed. A hidden option stays hidden even if another rule moves it.

Conditions you can use

Delivery option rules support every condition used by shipping rates, except Customer tag and Time of day. Shopify does not share those with delivery customizations. Date and day of the week are available.

Limits

Delivery option rules count toward your plan's scenario limit: 3 on Standard, 15 on Pro, unlimited on Grow.

Troubleshooting

Nothing changed at checkout

• Check that the rule is active and Delivery options is turned on in Home.
• Check that the original option name matches the full title in your shipping settings, with no extra words.
• Check that the test cart matches the conditions.

My renamed title has a prefix

Shopify adds the carrier or app name to some renamed options. It cannot be turned off.

Still stuck? Open a ticket at support.lisive.com with a screenshot of the rule and of your checkout.