Rulify Shipping Rates & Rules Privacy Policy

Last updated: 11 October 2026

Rulify Shipping Rates & Rules is a Shopify app published by Lisive. It lets merchants define shipping-rate rules and delivery-option rules that are evaluated at checkout. The app has a Free plan and paid plans (Pro and Grow), billed through Shopify.

1. Information We Collect

• Store information. The Shopify shop domain, the OAuth access token Shopify issues to the app, the granted scopes, the install and uninstall timestamps, the store's plan and billing status, its timezone and weight unit, and the IDs of the carrier service and delivery customization the app registers on the store.
• Rules the merchant creates. Shipping scenarios, zones (countries and postal codes), delivery settings and fallback-rate settings. These describe the store's shipping policy and contain no buyer data.
• Checkout rate requests. When a buyer reaches the shipping step, Shopify sends the app the cart: the origin and destination addresses (which Shopify may include with the buyer's name, phone number, email address and company), the line items (title, SKU, quantity, weight, price, vendor), and the currency. The app uses this only to work out which rates to return.
  • On the Free plan, the request is held in memory for that single calculation, then discarded. It is never written to the app's database.
  • On paid plans, the request is saved as a debug log, together with which rules matched and which rates were returned, so the merchant can see why a rate did or did not appear at checkout.
• Diagnostic information. Application logs and error reports containing identifiers, codes, timings and rule-matching results.

2. How We Use It

Checkout data is used only to calculate and return shipping rates for that checkout, and, on paid plans, to show the merchant the debug log for that request. It is used for no other purpose, and it is never combined with data from any other store or any other source.

The app reads products only to evaluate rule conditions, and markets and locations only to scope rules. It does not request customer records, orders or payment details.

We do not sell data, do not share it with third parties, and do not use it for advertising or profiling.

3. What the App Changes on the Store

• It registers one carrier service, which Shopify calls at checkout to get rates.
• It registers one delivery customization, which hides, renames or reorders delivery options according to the merchant's rules.
• If the merchant grants the optional write_markets scope, it updates market settings only as the merchant directs.

The app never modifies orders, customers or products.

4. Retention and Deletion

On uninstall, the store record is marked inactive and the app stops making any API call on the store's behalf. The access token stops working the moment the app is uninstalled. When Shopify sends the shop redaction request, about 48 hours after uninstall, the app deletes the store's record, rules, zones and debug logs.

5. Subprocessors

The app runs on infrastructure operated by Lisive and communicates with Shopify's APIs. No buyer data is sent to any other service.

6. Your Rights

Merchants can request access to, correction of, or deletion of the data the app holds about their store by emailing hello@lisive.com.

Shopify's mandatory compliance webhooks are handled as follows. A shop redaction request deletes all of the store's data automatically, with no manual step. A customer redaction request deletes the store's debug logs automatically. A customer data request is acknowledged automatically and answered by a person within the 30 days Shopify allows.

7. Changes

Material changes update the date at the top of this page. Merchants are notified by email at the address on file with Shopify when a change affects how data is handled.

8. Contact

hello@lisive.com

Rulify Shipping Rates & Rules is published by Lisive.